State Farm® Insurance Agent Diana Escalante

"This agency was so helpful providing me all options of coverage. Christina was so kind and informative and answered all my questions every step of the way! I will definitely be doing business with them for as long as I can."

"Kind people with great service!"

"I had to set up my auto insurance policy and the customer service I received was amazing. Christina walked me through the entire process. Everytime i have questions regarding my policy shes always there to help. I know im covered by the best!!"

"Great people good service exelent company to have insurance"

"Christina was very helpful."

"My husband and I were looking to switch to a new insurance company, and we had the pleasure of speaking with Diana and Christina. Within hours, Rene and Christina reached out to both of us to provide a quote. They were incredibly patient, especially since my iPhone now turns off notifications for numbers that aren’t saved. They took the time to text both of us to ensure we received the quote. In the past, other companies have only communicated with my husband, assuming he was the sole decision-maker since he would be the one paying. However, Diana and her team went above and beyond in their customer service, treating both of us equally. Their quick responses and attentiveness truly made a difference!"

"Christina is very knowledgeable, helpful, and kind. Highly recommend working with her for any of your insurance needs!"

"I received the best insurance quote here! The team is very helpful and answers all my questions quickly. Highly recommend! Rene and Christina were very friendly."

"Absolutely the best staff! Everyone is super helpful when you have questions regarding coverage or just a question in general!"

"Great service! They make everything super easy to understand and hassle free."

"Christina and the whole staff are very very helpful!!"

"Always very pleasant and knowledgeable when I call and have any questions"

"I just spoke with a woman who claimed to be the “office manager” today simply asking as to why my name is not listed on the physical auto insurance cards, as my 76 year old grandfather who is the policyholder was not informed of the new “system changes” that reflect my name not being shown. I was met with her being extremely rude from the get-go when she asked for my name, then her asking, “Do you even have State Farm?”. I mentioned I was not a policyholder, but rather a driver. She said next time I should give my grandfather’s name before mine. How was I supposed to know that if I was asked for my name? She then tried to list me as a policyholder, which I did not ask for, stating, “at this time, the cost doesn’t change, but I would need your grandfather’s permission to add you”. I mentioned that I do not live in the same city as my grandfather for the time-being, as I am in college, and I was cut off by her saying that only drivers who live with the policyholder can be on the insurance policy, as if she were threatening me. Then she followed the conversation stating, “I’m not even supposed to be talking to you” numerous times when I asked if the policy is current/needs to be paid. I don’t understand how as of March 27th I was able to call to remove my former vehicle and add on a new one I had purchased while speaking with a different agent without any hassle, and now I am getting disrespected for asking two simple questions. I am not really sure what her day has been like before speaking with me, but this has been such an awful experience. I hope that whoever is in charge of staffing operations reviews the email and phone conversations had with customers, because this can cause people who have been with State Farm for years want to cancel."

"Great People, Excellent Service."

"Christina was informative and patient throughout the entire process."

"She was very quick and was able to cover everything"

"I had to set up an insurance policy for my apartment, and the customer service I received was amazing. An agent named Bella walked me through the entire process and answered all of my questions. She made everything feel like a breeze. I would definitely recommend this place."

"Great help with a big smile"

"I love the service I receive @ State Farm. They always go above and beyond to meet my needs. And they are exceptionally attentive and kind to help me with anything I might feel challenged with, especially technology lol 😆 So thanks State Farm team, you guys are the best 😎❤️ And thank you Christina, you were a joy to sit with and take care of my insurance needs 😊"

"Diana Escalante and her team are amazing! They are always helpful, knowledgeable, and quick to respond to any questions I have. It’s so nice working with an agent who truly cares and makes you feel taken care of. Highly recommend!"

"I have always had a great experience, I have been a customer with State Farm through Diana Escalante for many years and have always appreciate phone call reminders for renewals, payment method updates and odometer update reminders for their Safe & Save. Christina is always friendly and prompt when I have called the office needing assistance."

"Excellent customer service and incredibly friendly people. They take care of every detail, providing piece of mind. Highly recommend for all insurance needs."

"Christina was great, understanding, and very knowledgeable!"

"Mrs. Escalante and her team are phenomenal. They strive to provide the best service possible and go over and beyond to help in the community as well. Thumbs Up to you guys. We thank you for all of you help and support anytime we call and hope you have a Happy New Year! Pinnacle Pointe Apartments"

"Everything was detailed and very carefully done :)"